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This Viral AI Chatbot Will Lie and Say It’s Human


Bland AI’s customer services and sales bot is the latest example of “human-washing” in AI. Experts warn against the consequences of blurred reality.

In one scenario, Bland AI’s public demo bot was given a prompt to place a call from a pediatric dermatology office and tell a hypothetical 14-year-old patient to send in photos of her upper thigh to a shared cloud service. He also says that clients are rate-limited, to prevent them from sending out spam calls, and that Bland AI regularly pulls keywords and performs audits of its internal systems to detect anomalous behavior. “A criminal would more likely download an open source version of all of this tech and not go through an enterprise company.” He adds the company will continue to monitor, audit, rate-limit calls, and “aggressively and work on new technology to help identify and block bad actors.”

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viral ai chatbot