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To avoid admitting ignorance, Meta AI says man’s number is a company helpline
AI may compound the burden of having a similar phone number to a popular business.
AI companies have recently been grappling with the problem of chatbots being programmed to tell users what they want to hear, instead of providing accurate information. Mike Stanhope, the managing director of strategic data consultants Carruthers and Jackson, told The Guardian that Meta should be more transparent about the design of its AI so that users can know if the chatbot is designed to rely on deception to reduce user friction. "If the engineers at Meta are designing ‘white lie’ tendencies into their AI, the public need to be informed, even if the intention of the feature is to minimize harm," Stanhope said.
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