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Turning the Crank: Design as a Mechanical Process

What a good design artifact looks like, what they’re actually for, and how to use them efficiently to achieve a better outcome for your project.

VeteranCrowd(who have given me permission to use their name and some of their design artifacts) is a FinTech startup whose platform makes it possible for Merchants to offer great deals to US Military Veterans and members of other exclusive groups. The experience is completely frictionless: no loyalty points, no coupon code, no landing pages… in fact no websites, as the service works just as well at the cash register as online! It’s a source of tasking, allowing you to translate detected inconsistencies into actionable work items that can be prioritized, sized, and scheduled as part of your regular backlog grooming process.

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