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Uber Eats now lets merchants message customers about their orders


With the new Live order chat feature, merchants can message with customers in real-time to do things like confirm replacements for sold out items, clarify special requests, and check in on dietary or allergy preferences.

The app is also introducing new AI tools for merchants, and is inviting users to submit photos of their orders if the item doesn’t yet have a menu image. With the new “Live order chat” feature, merchants can message customers in real-time to do things like confirm replacements for sold-out items, clarify special requests, and check in on dietary or allergy preferences. As for the new AI tools for merchants, Uber Eats is launching AI-powered summaries of customer reviews to make it easier to understand feedback at scale.

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