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Uber terms mean couple can't sue after 'life-changing' crash

Uber's US terms of service, which they accepted, mean disputes have to be settled out of court.

"We hold that the arbitration provision contained in the agreement under review, which Georgia or her minor daughter, while using her cell phone agreed to, is valid and enforceable," its judgement says. Arbitration clauses are "very common," especially when dealing with large corporations, said Ted Spaulding, a personal injury lawyer based in the state of Georgia. "We believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss," Disney executive Josh D'Amaro told the BBC in a statement in August.

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