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UK to unveil ‘Humphrey’ assistant for civil servants with other AI plans to cut bureaucracy
A week after the U.K. government announced a sweeping plan to make big investments into AI, it’s laying out more details around how this will take shape
“Sluggish technology has hampered our public services for too long, and it’s costing us all a fortune in time and money… Not to mention the headaches and stresses we’re left with after being put on hold or forced to take a trip to fill out a form,” said Peter Kyle, the Secretary of State for DSIT, in a statement. “My Department will put AI to work… We will use technology to bear down hard to the nonsensical approach the public sector takes to sharing information and working together to help the people it serves.” The idea here is to take aim at legacy bureaucracy, of which there is a lot in the U.K., such as the 100,000 calls that the tax authorities get daily, or the need for people to appear in person to register a death, or (bizarrely) posting ads in local papers as part of the process of getting a license to drive a truck.
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