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UnitedHealth Now Has 1,000 AI Applications In Production


According to the Wall Street Journal, UnitedHealth Group has 1,000 AI applications in production for use in its insurance, health delivery and pharmacy divisions. From a report: UnitedHealth's AI transcribes conversations from clinician visits, summarizes data, processes claims and controls custome...

According to the Wall Street Journal, UnitedHealth Group has 1,000 AI applications in production for use in its insurance, health delivery and pharmacy divisions. From a report: UnitedHealth's AI transcribes conversations from clinician visits, summarizes data, processes claims and controls customer-facing chatbots. "Like other AI-powered tools, medical chatbots are more likely to provide highly accurate answers when thoroughly trained on high-quality, diverse datasets and when user prompts are clear and simple," Julie McGuire, managing director of the BDO Center for Healthcare Excellence & Innovation, told PYMNTS in April 2024.

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