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UnitedHealth’s Optum left an AI chatbot, used by employees to ask questions about claims, exposed to the internet

Optum's AI chatbot was found exposed online at a time when the healthcare giant faces scrutiny for its use of AI to allegedly deny patient claims.

Mossab Hussein, chief security officer and co-founder of cybersecurity firm spiderSilk, alerted TechCrunch to the publicly exposed internal Optum chatbot, dubbed “SOP Chatbot.” Although the tool was hosted on an internal Optum domain and could not be accessed from its web address, its IP address was public and accessible from the internet and did not require users to enter a password. Image Credits: TechCrunch (screenshot)Like many AI models, Optum’s chatbot was capable of producing answers to questions and prompts outside of the documents it was trained on. “In the realm of healthcare’s grand domainWhere policies and rules often constrainA claim arrives, seeking its dueBut alas, its fate is to bid adieu.

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