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UnitedHealthcare ex-employee reveals how company taught them to deny claims: 'Get the client off the phone' - Times of India
US News: A former UnitedHealthcare employee, Natalie Collins, said UHC only trained people on how to deny their medical insurance claims. There was no training
“We would have to just get the client off the phone as fast as we could.”UnitedHealthcare sprang to the news after its CEO Brian Thompson was murdered in front of a New York hotel. An NORC poll reveals that 8 in 10 adults said that Mangione has a "great deal" or a "moderate amount" of responsibility for the December 4 shooting but about 7 in 10 adults said denials for health care coverage by insurance companies or the profits made by health insurance companies also bear at least a "moderate" amount of responsibility. Collins quit her position after attempting to approve payment for a widowed mother of five whose husband died of pancreatic cancer.
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