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US explores AI to train immigration officers on talking to refugees
The Department of Homeland Security (DHS) is piloting artificial intelligence to train officers who review applicants for refugee status in the United States, Secretary Alejandro Mayorkas told reporters on Tuesday. The work addresses what Mayorkas said is “labor-intensive” instruction that typically involves senior personnel. "Refugee applicants, given the trauma that they have endured, are reticent to be forthcoming in describing that trauma," he said.
SAN FRANCISCO (Reuters) - The Department of Homeland Security (DHS) is piloting artificial intelligence to train officers who review applicants for refugee status in the United States, Secretary Alejandro Mayorkas told reporters on Tuesday. The department has said it planned to develop an interactive app to supplement its training of immigration officers, drawing on so-called generative AI that creates novel content based on past data. Specifically, United States Citizenship and Immigration Services, an agency within DHS, would build an AI program that tailored training materials to officers' needs and prepare them to make more accurate decisions, the department said.
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