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US sues Adobe for ‘deceiving’ subscribers
The US government has taken legal action against software heavyweight Adobe for allegedly violating consumer protection laws
Adobe’s General Counsel and Chief Trust Officer Dana Rao stated, “We are transparent with the terms and conditions of our subscription agreements and have a simple cancellation process.” Adobe has had a subscription-based sales model in place since 2012, asking users to pay an annual or monthly fee but there has been acrimony due to ambiguity with the sign-up process and then similar frustration with cancellations. “Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles,” outlined Samuel Levine, director of the FTC’s Bureau of Consumer Protection.
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