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Users say T-Mobile must pay for killing "lifetime" price lock
We obtained 900 complaints the FCC received about T-Mobile’s infamous price hike.
One of them, Rhode Island resident Kathleen Odean, told us that she had several recent conversations with a T-Mobile employee who "seems to have been appointed to contact people who filed complaints with the FCC and/or their state attorney general. During our contacts, her argument kept changing and finally settled on telling me that the press release [announcing the Un-contract deal in 2017] was essentially a broad overview and not to be taken literally." Another customer we spoke to for the previous article, Georgia resident Michael Moody, had switched his business and family accounts from T-Mobile to Verizon upon learning of the price hikes.
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