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Verizon announces new human-assisted GenAI Tools for better customer experience

These new tools will be used by employees to assess customers' need during interaction proactively.

The company promises that these tools won't replace human jobs but rather assist them in saving time and achieving complex tasks. "These new tools make it simple to do business with Verizon and help reduce the cognitive load on our store and customer service partners," the company mentioned in its shared press release. These tools are believed to help its employees answer almost all queries that customers raise during support calls effectively and accurately.

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