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Verizon exec reveals responsible AI strategy amid ‘Wild West’ landscape
Verizon's exec leading AI for network enablement, Michael Raj, said that the field of AI auditing is still in its early stages and that companies need to accelerate their efforts. The steady drumbeat of big mistakes by customer support AI agents, for example from big names like Chevy, Air Canada, and even New York City, or even by leading LLM providers like Google, which featured black Nazis, has brought a renewed focus on the need for more reliability.
He and other speakers agreed that the field of AI auditing is still in its early stages and that companies need to accelerate their efforts in this area, given that regulators have not yet set specific guidelines. “In some ways, it feels like the Wild West,” added Rebecca Qian, co-founder of Patronus AI, a company that helps firms audit their LLM projects. Raj stated that Verizon aims to be a leading player in applied AI, with a significant focus on equipping frontline employees with a smart conversational assistant to help them manage customer interactions.
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