Get the latest tech news

Verizon screwup caused 911 outage in 6 states—carrier agrees to $1M fine

Verizon initially failed to remove a flawed update file that caused two outages.

Verizon Wireless agreed to pay a $1,050,000 penalty to the US Treasury and implement a compliance plan because of a 911 outage in December 2022 that was caused by a botched update, the Federal Communications Commission announced today. After the October incident, Verizon "implemented a wide range of audits and technical system updates designed to protect against future recurrences of configuration and one-way audio issues," the consent decree said. We understand the critical importance of maintaining a robust and reliable 911 network, and we're committed to ensuring that our customers can always rely on our services in times of need."

Get the Android app