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Virgin Media most-complained about broadband provider
The company says the latest data from regulator Ofcom "falls far short of our expectations".
"As well as engaging fully with Ofcom's ongoing investigation, we are investing in every area of our business to give our customers the best possible experience, with a real focus on resolving any issues at the first time of getting in touch and making it easier for them to get support when they need it," a Virgin Media O2 spokesperson said. "Our number one priority is to provide an excellent service to our customers, and we accept that the rise in complaints in the third quarter falls far short of our expectations. With pay monthly mobile phone services, the data showed six complaints per 100,000 customers for O2, compared with two for the best performing providers, Sky and EE.
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