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Virgin Media probed over digital switchover rules

Ofcom says it has concerns over Virgin Media's actions to protect vulnerable customers.

At present, they continue to work even during power cuts because traditional copper phone lines are normally unaffected by a loss of electricity. In December, telecoms firms agreed to pause forcing customers on to the new digital phone network following a number of "serious incidents" involving the failure of personal telecare alarms. "Therefore, any action, or inaction, taken by communications providers which disrupts consumers' ability to reach these services is of the utmost seriousness," it added.

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