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VPN firm says it didn't know customers had lifetime subscriptions, cancels them
“We acknowledge that notifying users after the deactivation was a poor experience …”…
We discovered this only months later—when a large portion of our resources were strained by these LTD accounts and high support volume from users, who through part of the database, provided no sustaining income to help us improve and maintain the service. The firm's email to customers this week said the current owners reviewed six to 12 months of VPNSecure’s prior “financials” before making the purchase, but the listing, profit and loss statements, and communications never mentioned lifetime deals. The email included a link to a VPNSecure sales listing dated April 2023 that shows an “estimated valuation” of $282,090–$344,770 and doesn’t mention lifetime subscriptions.
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