Get the latest tech news
VPN service cancels customers' lifetime subscriptions after takeover, says new owners didn't know they existed
In an email posted on Reddit from "The VPN Secure Team" sent to lifetime subscription holders, it's explained that VPNSecure was acquired in 2023. The deal included...
"We discovered this only months later – when a large portion of our resources were strained by these LTD accounts and high support volume from users, who through part of the database, provided no sustaining income to help us improve and maintain the service." After a section in which the email highlights an alleged message from a customer who notes that Geni.com's lifetime subs were converted to 5-year subscriptions after its acquisition, the new owners have decided to do the same – except they'll be offering a maximum of three years and charging a discounted rate. It's also claimed the Lifetime Deals sold by the old team between 2015 and 2017 were not disclosed to InfiniteQuant Ltd, but it kept the accounts running for 2 extra years despite never receiving a "single cent from those subscriptions."
Or read this on r/technology
