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Walmart continues to adopt gen AI, while still keeping humans in the loop
Walmart is moving beyond its initial efforts with gen AI with a focus on helping to improve productivity, customer care and operations.
Walmart is continuing to progress on its generative AI journey as it builds out more capabilities to improve both productivity and customer care. Walmart has made significant progress over the past year, further expanding its use of AI to support a number of different initiatives beyond just helping to transform the customer experience. Gosby explained that Walmart is taking multiple steps with its use of AI to help ensure accuracy as the technology moves into production use cases.
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