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Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages
Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.
Jeff Schumann, co-founder and CEO of the Columbus, Ohio-based startup, says the AI helps companies "understand the risk within their communications," getting a read on employee sentiment in real time, rather than depending on an annual or twice-per-year survey. Generative AI quickly became the buzzy phrase for corporate earnings calls, and some form of the technology is automating tasks in just about every industry, from financial services and biomedical research to logistics, online travel and utilities. Additionally, the type of AI model Aware uses can be effective at generating inferences from aggregate data, making accurate guesses, for instance, about personal identifiers based on language, context, slang terms and more, according to recent research.
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