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Want a Different Kind of Work Trip? Try a Robot Hotel


At Japan’s Henn na Hotels droids pretty much run the show, from greeting you at the door to adjusting the temperature.

The Henn na Hotel’s Hamamatsucho location in central Tokyo provides typical business travel accommodations, with tidy, compact rooms featuring a bed, desk, chair, refrigerator, and television. As the technology becomes more dependable and guests report consistent quality in service, the hotel is considering deploying more robots at locations where the chain can cut labor costs and improve efficiency without hurting customer satisfaction. A major benefit to businesses, especially to the 24/7 hospitality industry, is that robots function all hours of the day, which boosts customer satisfaction, according to a 2023 report from Stockton University researchers titled “An Examination of Henn Na Hotel.”

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