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Want to see an NHS doctor? Prepare to cough up your data first.
To get a doctor's appointment in the U.K. these days, you have to entrust large swathes of your data to private companies.
By way of example, a system used by two-in-five GP clinics to manage prescriptions, patients records, and appointments went down last year, leading to significant disruption in their operations — and this wasn’t an isolated incident, with local healthcare media taken to tracking the problem. This writer tried to request an online appointment through a GP’s website, and was directed to a third-party system developed by Klinik, a VC-backed Finnish startup that partners with clinics to provide “advanced AI triage and patient flow management solutions.” The manager pointed to various reasons why it no longer accepts appointments without using triaging software, including reducing delays in urgent cases, preventing system overcrowding, improving patient safety and satisfaction, and identifying potential red flags through automation.
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