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Watchdog sues Webjet for allegedly making misleading claims about airfare prices and flight bookings — Booking platform accused of omitting details about compulsory fees, and taking payments for ‘confirmed’ bookings it failed to book
The ACCC has commenced proceedings in the Federal Court against online travel booking site Webjet Marketing Pty Ltd for allegedly making false and misleading representations to consumers about flight prices and bookings.
Webjet’s app and website offers travel-related products and services to consumers, including from different airlines. Consumers can compare and book flights, hotels, car rental and travel insurance through the Webjet website and app. It is alleged that Webjet made these misleading representations in respect of 382 bookings over more than 5 years, between at least 1 November 2018 and 25 June 2024.
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