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Way to Address Product Design Failure

We live in an age of shitty product design and no customer support. Stuff breaks because it's poorly made, and then you have no recourse but to throw it into the trash, because it's unrepairable. If you try to get someone on the line, it's endless sub-menus before you finally

If you try to get someone on the line, it's endless sub-menus before you finally get a live person overseas, who struggles with the language and has not been empowered by their bosses to actually solve your problem. "Took my bag out of the overhead compartment on the first flight segment to find the handle no longer attached to the carbon fiber tube. In it, Jankura attempts to duplicate the problem, explains how the mechanism works, and suggests temporary fixes using commonly-available items.

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