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We Kind of Suck at That Right Now

Wow, we kind of suck at that right now," I said. To me, that didn't seem controversial. I believed in the team. I was sure we could improve if we needed to. I felt the team was competent and highly capable. I was hopeful and confident that with small changes and a spirit of continuous improvement, we could become an order of magnitude better if we set aside some time to focus. I knew the company hadn't prioritized being good at the thing until now.

I was hopeful and confident that with small changes and a spirit of continuous improvement, we could become an order of magnitude better if we set aside some time to focus. I spent that evening mulling over every moment of the situation and started writing a message to the person to apologize. If you self-identify as a helper, advocate, change agent, continuous improvement fan, coach, etc., you run a very real risk of letting your belief system and view of things get in the way.

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