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We’ve come a long way from RPA: How AI agents are revolutionizing automation
From chatbots to retrieval-augmented generation applications to autonomous multi-agent AI: What's every enterprise leader needs to know.
As Google Brain founder Andrew Ng aptly stated: “The set of tasks that AI can do will expand dramatically because of agentic workflows.” This marks a paradigm shift in how organizations view the potential of automation, moving beyond predefined processes to dynamic, intelligent workflows. Real-world case study: In a recent interview, Lenovo’s Linda Yao said, “With our gen AI agents helping support customer service, we’re seeing double-digit productivity gains on call handling time. Future outlook: As agents gain better memory, advanced orchestration capabilities and enhanced reasoning, they will seamlessly manage complex workflows with minimal human intervention, redefining enterprise automation.
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