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What I tell people new to on-call

Monday, September 23, 2024 The first time I went on call as a software engineer, it was exciting—and ultimately traumatic. Since then, I've had on-call experiences at multiple other jobs and have grown to really appreciate it as part of the role.

When you're debugging weird production stuff at 3am, that's the time you really need to externalize your memory and thought processes into a notes document. And some will be about the psychology of humans, as you see the logs of a user clicking a button fifteen hundred times (get that person an esports sponsorship, geez). No matter how much experience you have writing code (or responding to incidents), you'll learn a lot by watching a skilled coworker handle incoming issues.

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