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When flat rate movers won't answer your calls
Back in 2023 I went through an inter-state move with Flat Rate Movers, LTD. (US DOT 488466, MC 254356).
I sent Flat Rate a detailed email explaining their failure to provide promised services, accompanied by photographs of the move process and the resulting damage. Hanover wasn’t able to obtain the report from the furniture company, but they did agree, on the basis of the photos, to pay a reasonable amount for the damage to cargo. I’m still unhappy with Flat Rate: they charged me a good deal of money for services they failed to deliver, and never paid for damage to the house.
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