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When will M&S take online orders again?
Shoppers have been unable to place orders on the M&S website for almost a month following a cyberattack, and the retail giant says its online services will continue to be disrupted into the summer. When will things get back to normal?
Martyn James, a consumer expert, says the “ongoing problems show just how dangerous cyberattacks can be”, and that the empty shelves and suspension of online orders will be hugely damaging to M&S’s profits. Stuart Machin, chief executive of M&S, commented on 21 May about the cyberattack: “It has been challenging, but it is a moment in time, and we are now focused on recovery, with the aim of exiting this period a much stronger business. According to Aarin Chiekrie, equity analyst at Hargreaves Lansdown, “Marks & Spencer smashed full-year profit expectations, driven by strong growth in the food division”.
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