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Where’s the ROI for AI? CIOs struggle to find it
Nearly half of all AI leaders question how to estimate or demonstrate the value of AI-related technologies — and for good reason, based on early implementations at many companies.
The concern about calculating the ROI also rings true to Stuart King, CTO of cybersecurity consulting firm AnzenSage and developer of an AI-powered risk assessment tool for industrial facilities. Gartner recommends CIOs thinking about deploying AI to first consider potential use cases, establish metrics to measure value, and run pilot programs before launching large-scale projects. A small number of CNH employees are using Microsoft Copilot to record and summarize meetings, and the company has also built an AI-driven chatbot that gives service technicians instant access to equipment manuals and repair information.
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