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White House Admin Is Suing Amazon for Tricking People Into Prime Subscriptions | The FTC is claiming that Amazon made cancelling a subscription tough on purpose.
The FTC is claiming that Amazon made cancelling a subscription tough on purpose.
“Millions of consumers accidentally enrolled in Prime without knowledge or consent, but Amazon refused to fix this known problem, described internally by employees as an ‘unspoken cancer’ because clarity adjustments would lead to a drop in subscribers,” the FTC wrote in a court filing from earlier this month. While I wasn’t lucky enough to see this particular attempt, the FTC filing claims that in one version of the many webpages that Prime shows you before you can cancel you membership, consumers were greeted by a banner message that said “thank you for being a member with us. They go against the Restore Online Shoppers Confidence Act, also known as ROSCA, which says that companies should clearly disclose all terms to consumers before getting their billing information, get explicit consent before incurring any charges, and make cancellation simple.
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