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Why Are So Many AI Chatbots 'Dumb as Rocks'?
Amazon announced a new AI-powered chatbot last month — still under develoipment — "to help you figure out what to buy," writes the Washington Post. Their conclusion? "[T]he chatbot wasn't a disaster. But I also found it mostly useless..." "The experience encapsulated my exasperation...
Depending on how I phrased the question, the Amazon bot several times offered basic suggestions that I could find in a how-to article and didn't recommend specific products... I did find the Amazon chatbot helpful for specific questions about a product, such as whether a particular watch was waterproof or the battery life of a wireless keyboard. But many of these chatbots require you to know exactly how to speak to them, are useless for factual information, constantly make up stuff and in many cases aren't much of an improvement on existing technologies like an app, news articles, Google or Wikipedia.
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