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Why are the feds going after Adobe?
The FTC’s investigation uncovered that Adobe’s cancellation process is designed to be cumbersome and a deterrent.
It alleges that Adobe deceived consumers by not adequately disclosing the costly early termination fees (ETFs) associated with their “annual paid monthly” (APM) subscription plan and by making the cancellation process unnecessarily complicated. Samuel Levine, Director of the FTC’s Bureau of Consumer Protection, stated, “Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles. As this case unfolds, it may set significant precedents for how subscription-based services are marketed and managed, potentially leading to more stringent regulations and protections for consumers in the digital marketplace.
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