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Why Gen Z & Millennials are hung up on answering the phone
A recent survey found a quarter of people aged 18 to 34 never answer the phone.
For older generations, talking on the phone is normal - my parents spent their teenage years fighting with their siblings over the landline in the corridor only to then have their entire family listen in to their conversations. But for me, listening to a five-minute voice note from a friend updating me about their life is painful - they get side-tracked, every second word is "like" or "uhm" and the whole story could have been told in a couple of text messages. Henry Nelson-Case is a 31-year-old lawyer and content creator whose series of "overwhelmed millennial" videos are painfully relatable - sketches include the angst of sending a company-wide email, politely refusing to work overtime and of course, one about an employee doing anything to avoid a phone call.
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