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Why SMBs Don't Deploy SSO
In CISA’s Secure by Design whitepaper, we urge software manufacturers to consider how their business practices may inadvertently reduce the security posture of their customers. We recommend that essential security features should be available as part of the basic service offering.
While it might seem reasonable to charge more for some features, this practice can hinder improvements in security posture by discouraging organizations from adopting a robust identity and access management (IAM) system. Vendors feel confident that they offer sufficient training materials and how-to guides to support customers in effectively deploying SSO technology. For SMBs with limited resources, the opportunity cost of that time and the hassles with support materials make the pursuit of proper SSO implementation seem prohibitively expensive and result in a negative user experience.
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