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Why Ukraine is one of the world's most digital countries

Despite the war, Ukraine has developed of the most advanced systems for digital government services.

Beginning in 2019, Bornykov, Deputy Minister of Digital Transformation, had been managing the shift of Ukraine's government services to a new app called Diia (the Ukrainian word for action). "If you have this flexibility of moving data around, it becomes much easier to build new services, because rather than asking citizens for the same information all over again, you can simply request their permission to access it," says Prof Eaves. So, when applying for a benefit, users don't have to re-enter their address, place of birth, martial status, and their income could be checked against their tax records.

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