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Willy Wonka Experience Glasgow: a metaphor for the overpromises of AI?
Will users ultimately try AI tools and leave as disappointed as the poor attendees of the miserable world of Wonka Glasgow?
Is this all a cautionary tale for AI run amok, how it can be used to pollute not just the internet but real life with enticing yet ultimately low-quality productions? The news of the Wonka Experience Glasgow AI fail came just days before Swedish e-commerce startup Klarna reported massive success with its AI customer service chatbot powered by OpenAI’s GPT models — which apparently chalked up impressive stats such as 2.3 million conversations in a month (two-thirds of the total for the period) and an eight-minute drop in errand resolution (from 11 to 2 minutes), handling the work of 700 human employees, all with similar customer satisfaction scores (not provided). Can the companies offering it continue to wow and amaze them with its utility and capabilities, or will they ultimately try AI tools and leave as disappointed as the poor attendees of the miserable world of Wonka Glasgow (whose Oompa Loompa performer didn’t appear to be too thrilled to be there, either)?
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