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Workers express fears over emotion-tracking AI
Workers have expressed concerns for their well-being and privacy regarding the use of emotion artificial intelligence in the workplace.
An academic study, reported on by The Conversation, has assessed how effective employers are utilizing artificial intelligence (AI), what the intentions are, and crucially how it is perceived by those who will be the subjects of the technology. Another worker with a diagnosed mental health condition commented on the prospect of emotional surveillance threatening their job, “They could decide that I am no longer a good fit at work and fire me. The cost of this action in human terms must be carefully considered, as to how it affects people’s feelings, and morale in the workplace and relationships, then there is the minefield of privacy and bias to navigate.
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